Dear Client / User of Teneriffa Versicherungs Team (hereinafter TVT Seguros):
At TVT Seguros, we adapt our procedures to these standards and make periodic reviews.
Basic Information on Data Protection
Responsible: In accordance with the provisions of Regulation (EU) 2016/679 and LOPD-GDD 03/2018, we inform you that the personal data provided will be processed by Teneriffa Versicherungs Team SL (TVT Seguros)
Purpose: INSURANCE AND CLAIMS MEDIATION MANAGEMENT: purposes directly related to our legitimate functions, as well as those of the assignee; sending communications directly related to the commercial relationship with our client and the provision of our services; as well as for sending commercial communications.
Consent of the interested party:
Consent for the Insurance Mediation service in favor of Teneriffa Versicherungs Team, SL (TVT Seguros), including Consent for the processing of data and specially protected data (Health data of the insured / s, data of family members and / or or minor descendants, among others) when necessary and transfer of data to insurance companies and third-party related companies for the provision of the service, subscribing to clause 7 of the duty of information.
Sending commercial communications about other insurance products, promotions, offers and newsletter. Communications with the client through WhatsApp or similar platforms.
Consent for the use of personal data from canceled policies for contracting new contracts and their assignment to different insurance entities.
Recipients: Data transfers are planned to: Insurance companies, companies and / or related organizations necessary for the provision of the service. General Directorate of Insurance and Public Administration with competence in the matter.
Rights: You have the right to access, rectify, delete, oppose, limit the data, as well as other rights, indicated in the additional information, which you can exercise on our website by clicking the link Exercise of Arsol Rights.
Origin: The interested party or Legal Representative
Appointment as Insurance Mediator
Who is responsible for the processing of your data?
Identity: Teneriffa Versicherungs Team SL (TVT Seguros), CIF: B38657193
Exclusive Insurance Agency Zurich Insurance PLC
Postal address: AVDA. BARRANCO DE LAS TORRES, ED. CC DOMASA, LOCAL 12 (PL ALTA) 38670-ADEJE (SANTA CRUZ DE TENERIFE)
Telephone: (+ 34) 922 711 546
Data Protection Officer (DPD): Zurich Insurance plc, Sucursal en España (“ZIPSE” or “Zurich”).
Address: Agustín de Foxá, 27 28036 Madrid
Email address: firstname.lastname@example.org
Data Protection Officer: email@example.com
For more information download here the Zurich Group Data Protection document
For what purpose do we process your personal data?
At the Tenerife Versicherungs Team SL (TVT Seguros) insurance agency, we treat the information provided by the interested persons for the purpose of INSURANCE AND CLAIMS MEDIATION MANAGEMENT: purposes directly related to our legitimate functions; Analysis of insurance needs, preparation of insurance budgets, issuance of policies, review of insured risks, issuance of supplements, attention to the insured in assisting claims, preparation of claim declarations, administrative and accounting management including management of collection of receipts, any intermediation management with the companies, as well as those of the assignee.
The sending of communications directly related to the commercial relationship with our client and the provision of our services, as well as for the sending of commercial communications.
How long will we keep your data?
For some purposes, the data will be kept as long as the interested party does not exercise the right to delete them and what is necessary for the fulfillment of legal obligations and the prescription of responsibilities.
Once the insurance contract is terminated, the insurance agent must proceed to cancel the data, unless the interested party has authorized the treatment of the same for other purposes and, in particular, for the conclusion of a new contract.
In any case, we have requested the Consent for the use of the personal data of canceled policies to contract new contracts and the assignment of them to different insurance entities, which you can revoke at any time.
What is the legitimacy for the processing of your data?
At the Tenerife Versicherungs Team SL (TVT Seguros) insurance agency, we treat the information provided by interested persons in order to:
General Data Protection Regulation;
RGPD: 6.1.a) The interested party gave their consent for the processing of their personal data for one or more specific purposes.
RGPD: 6.1.b) Treatment necessary for the execution of a contract in which the interested party is a party or for the application at the request of the latter of pre-contractual measures.
RGPD: 6.1.c) Treatment necessary to comply with a legal obligation applicable to the person responsible for the treatment.
RGPD: 6.1.f) Treatment necessary for the satisfaction of legitimate interests pursued by the Data Controller or by a third party, provided that said interests do not prevail over the interests or fundamental rights of the interested party.
We indicate the legal basis for the treatment of your data:
Consent of the interested party:Consent for the Insurance Mediation service in favor of Teneriffa Versicherungs Team, SL (TVT Seguros): Processing of data necessary for the development of insurance mediation tasks, specially protected data (Health data of the / the insured / s, data of family members and / or minor descendants, among others) when necessary; transfer of data to third entities and / or organizations related to the person in charge necessary for the provision of the requested or contracted service; the use of the personal data of canceled policies to contract new contracts and the transfer of the same to different insurance entities; sending commercial communications about other insurance products, promotions, offers and newsletters; the client's communications through WhatsApp or similar platforms.
Legitimate interest of the Controller and third parties: Necessary purposes for the exercise of the functions defined in RD-Law 3/2020 LDS of February 4, Distribution of private insurance and reinsurance
Execution of a contract: contract as Insurance Mediator in favor of Teneriffa Versicherungs Team, SL (TVT Seguros) Compliance with legal obligations: RD-Law 3/2020, RGPD UE 2016/679, LOPD-GDD 3/2018 and Law 50 / 1980, of Insurance Contract.
To which recipients will your data be communicated?
The data will be communicated to the following recipients:
▪ Insurance entities.
▪ Companies and organizations related to the data controller necessary for the provision of the service, with the purpose of INSURANCE MEDIATION MANAGEMENT AND CLAIMS ATTENTION, listed without limitation, such as: experts, lawyers, solicitors, repairers, Attention Department to the client.
▪ Courts and tribunals
▪ General Directorate of Insurance
▪ Companies needed to quote insurance policies
Data transfers to third countries?
Data transfers to third countries are not foreseen.
What are your rights when you provide us with your data?
Anyone has the right to obtain confirmation on whether the exclusive insurance agency of Zurich Insurance PLC, Teneriffa Versicherungs Team, SL (TVT Seguros) is treating personal data that concerns them, or not.
Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, the exclusive insurance agency of Zurich Insurance PLC, Teneriffa Versicherungs Team, SL (TVT Seguros) will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You can materially exercise your rights in the following way: on our website by clicking the link Exercise of rights Arsol
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from its website:
Previously, you can file a claim with the Data Protection Delegate,
Zurich Insurance plc, Sucursal en España (“ZIPSE” or “Zurich”).
Contact details of the person in charge:
Address: Agustín de Foxá, 27
Email address: firstname.lastname@example.org
Zurich has a Data Protection Delegate whose contact information is email@example.com who will resolve the claim within a maximum period of one month.
HOW HAVE WE OBTAINED YOUR DATA?
The personal data that we process in the exclusive insurance agency of Zurich Insurance PLC, Teneriffa Versicherungs Team, SL (TVT Seguros) comes from the interested party or their legal representative.
The categories of data that are processed are:
▪ Personal identification data and those of direct family members in the case of other policyholders other than the policyholder in group policies.
▪ Postal and electronic addresses.
▪ Commercial information.
▪ Data of personal, academic / professional characteristics.
▪ Data on social circumstances, employment details.
▪ Financial, economic and insurance data.
▪ Bank details.
The following categories of special data are treated: Data related to health, sworn statement of health status of the insured / s, data of minor descendants for the contracting of: life, health, accident or other insurance where it is request this type of data.