Health insurance that you can use, even without going to the doctor.

People often think that health insurance is only useful if it is used to go to the doctor. But nowadays, with our increasingly rapid daily rhythm, it is not always easy to find time to get a consultation.

At DKV, we don’t want that to be an excuse for not using your insurance as often as you want. This is why DKV presents Digital Doctor - A free mobile application where you can find fast, reliable answers regarding health problems.

It is easy and secure to use. It works like this:

· The symptom checker: start by answering a simple and intuitive questionnaire. You just need to include your symptom and, if you want, complete the information on allergies, medication, etc. Once you’ve finished, the app will offer you a first recommendation and guideline pre-diagnosis.

· e-Visit: once you have the pre-diagnosis, you can book a slot for a video call, phone call or chat with a doctor. You can also attach any kind of document that may be useful for the consultation.

· Previous consultations search tool: here you will find a list of all your past consultations with the symptom checker, and all the reports from e-Visits.

Simple, right? Now you have everything you need to make the most of your insurance.



* Digital Doctor is a service managed by DKV Servicios SA, a company that is responsible for providing and elaborating digital health services for policyholders of DKV Seguros y Reaseguros SAE.

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On line Customer Service Center 

In the permanent search for excellence, we now have an online Insurance advisory service.
We answer all your questions and offer you a personalised service.

- Confortable 

- 100% free

- 100% without obligation

- 100% personal

In our Online Customer Service Center you can process all your needs & documents, 24h / 7, without waiting or traveling ... all at the distance of a click. You can process:


- International Green Card

- No Claim Bonus Certificate

- Request a quotation,

- Pay a Receipt,

- Request a copy of your contract

- Request changes to your contracts

- and much more...

Want to compare several premiums?

Simply upload existing policies or quotes and you will get a suitable comparison quote from us – it's free and non-binding.

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We are here to help you.

Our opening hours are: Monday to Friday from 9am till 5pm.


Zurich Insurance Agency Tenerife - TVT Seguros

Av. Barranco de Las Torres, 

CC Domasa, Local 102, Planta Alta

38670 Adeje - Tenerife



Tel: (+34)  922 711 546 

       (+34)  922 713 428 

Zurich Insurance  Agency La Palma - TVT Seguros

Carretera General Padrón,

nº 2, Local 3

38750 El Paso -La Palma



Tel: (+34) 922 985 071

       (+34) 922 497 380

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Teneriffa Versicherungs Team SL, Exclusive Agency of  Zurich Insurance PLC, DGSFP license nº C0530B38657193